Frequently Asked Questions about Online Shopping


We accept Visa and MasterCard on our website. Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.
Sorry, we do not offer volume discounts direct to the public. For quantity pricing, please contact your local distributor.
Unfortunately we can't process tax exempt orders through our website. But we're happy to process tax exempt orders offline - please contact us to place your order and send through your Resale Certificate.
Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number, and then track it on the UPS website.
We stock a comprehensive range of instruments at our Dallas office. If your item is In Stock, we can usually ship on the same day for orders placed before 1pm, and the next day for orders placed after 1pm. Our aim is to get your order on board with the courier within two business days of purchase. Due to the flexibility of our factory processes and the stocking of partially manufactured components, we're able to offer these turnaround times for assembled products, too. If you're trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing We are closed on weekends and public holidays Our shipping provider does not deliver on weekends and public holidays
Your delivery information is sent to UPS immediately after your payment is processed, so it's difficult to change this after your order has been placed. Please enter your address details carefully! If you do need to change your shipping address, please contact us as soon as possible.